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FAQ

How soon can I receive my translated documents?

Our full-time translators translate at a rate of about 3,000 words per day. Supporting processes such as desktop publishing are done separately and are generally not  included in the predicted translation completion time.

I need something translated by today. Do you provide a same-day translation service?

Our translation system in which in-house translators are assigned to projects comprising (a) main language pair/s, is set up to allow for rapid response to urgent translation requests. Please call or send us an email if you would like more information.

Can I send documents in various different formats?

In addition to documents created using a word processor, we accept most file types, including uneditable images, AutoCAD drawings, documents for Adobe software, Xml, Xliff, and documents containing tags. You can expect all elements unrelated to the translation to return to you 100% intact.

I need my document notarized. Can I have this done through Credential?

If you need your document notarized, we can have this done at a local notary office in Korea and send it to you via registered international express mail.

My project is being managed confidentially in-house. I would like some information on Credential's privacy policy.

From the time of receipt until we return them to you, we hold you documents in strict confidentiality to the degree you so specify. For more information, please refer to the link.

How are translation projects priced?

We calculate all translation project costs based on the fixed price of each task involved. For more information, request a pricing table.

I would like a translation cost estimate before requesting a formal quote.

Repeatedly occurring segments (paragraphs/sentences/words) and partially similar segments (paragraphs/sentences) are either reduced or excluded from the quote altogether, based on the fuzzy model. The number of repeated words (or characters in Chinese, Japanese and Korean) and segments not requiring translation are excluded from the quotation, and by multiplying the rate, you can estimate the translation cost. Accurate pricing based on document analysis is provided when you conclude an NDA with us and submit your document to us for a quotation.

There are many repetitions in the document I would like to have translated. Do I need to delete the repeated parts in order to receive a discounted price?

Repeated segments (paragraphs/sentences/words) and partially similar segments known as futty matches(paragraphs/sentences), are either reduced or excluded altogether from quotations following document analysis.

Do I have to pay fees in advance?

Please understand that we commence a project only once the deposit is settled. We make one or more billings in accordance with the contract concluded with you prior to commencement

I have decided to submit a document for translation. How do I place an order?

Orders can be placed via Order Central on our website or by sending us an email. When placing an order, you can request a sample translation.

Can I receive a sample translation before placing an order?

We provide a sample translation service, unlike the conventional translation process in which product quality cannot be determined until the finished article is delivered. However, so that we may assign sample translations to our highly competent translation team, and to allow more customers to make use of this service, our sample translation service is limited to a certain number of words based on the size and other characteristics of the document to be translated.

Am I sure to receive my translated documents by the agreed deadline?
Deadlines are determined in consultation with the customer before commencing the project. All of the variables identified in the initial document analysis stage are taken into consideration. Therefore, deadlines are strictly complied with. However, if there are unforeseen obstacles, such as technical complications related to the original document, or if there are unavoidable personal circumstances preventing staff from carrying out their functions as normal, delays may occur. We will alert you of any such delay as soon as possible, and in such case as we cannot return your translated document to you within the stipulated time frame, we will reimburse your costs in part or in full in accordance with the Liquidated Damages For Delayed Delivery stipulations set forth in the contract concluded with you.
What are the selection criteria for assigning translators?

As a rule, one or more native speakers of the target language are assigned to every project at the translation stage. Native speakers of the source or target language/s are assigned at the editing and proofreading stages, with assistance of subject matter experts if needed.

I have document created using a desktop publishing program that needs translated. Do I need to convert to PDF or Word format before placing an order?

We accept documents in destop publishing program formats for both Mac and PC without any need for you to convert before sending. Please refer to the relevant posts or send us an email requesting more information.

Is translation memory management possible even when the source is an image file?
Translation memory management is possible by making images, such as scans of the original documents, editable using Optical Character Recognition (OCR) technology. However, if the resolution of the scanned document is poor, optical recognition may not be possible. For more information on this service, please send us an email with your questions.
Complimentary Quotation / Sample Translation

No charges are ever made at the quotation or sample translation stages.

Why / How we do sample translations for free?

We assign our in-house translation team to projects comprising main language pairs. Unlike conventional translation services, which donai??i??t allow the customer to have any idea as to the quality of the translation they are being provided with until they receive the finished product, we offer our customers the chance to submit a portion of their document for a sample translation.

What CAT Tools are used at Credential?

Our translators use either SDL Trados or MemoQ when translating. If your in-company translation team uses a different CAT Tool, we will convert your translation memory appropriately and send it to you.

What currency will my quote be in?

Quotes are given in either Korean Won (KRW) or U.S. Dollars (USD). Please let us know if you would like a quote in the currency of your country.

What are Credential's operating hours?

All service units operate 24/7.

Can I receive the completed segments of my project throughout rather than receiving the finished product all at once?

We allow our customers to receive completed segments throughout the duration of the project on a flexible schedule. However, we expect longer lead time for the entire project when we deliver multiple times for a single project.

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