Case Study – Translation & Localization Testing within an Agile Development Environment

Challenges

• Client bundles a collection of database from a Hospital Information System (HIS)
• DB contents created by both client and 3rd party developers
• Multi-language source (English and Korean, more than 20% of the source contents DEFECTIVE)
• Internationalization should be taken into account for multi-language localization into zh-CN, and ko-KR
• Client works Agileand localization processes must work well within that environment

Solution

• Localization and localization testing offered in one seamless solution, and managed by a single PM
• CREDENTIAL takes full responsibility for localization and testing
• Adaptable process put in place, taking HIS from internationalization through full localization.
• Process includes:

o Kick-off meeting to align expectations and responsibilities
o Responsibilities assigned for all steps
o Defined schedules

• The problem discovered, existence of defective sources (Korean and English both) that haven’t been known by anyone else before CREDENTIAL , was resolved by internationalizing the entire contents, while working within Agile environment

Deliverables

• Assured, consistent level of quality all across the HIS database into all target languages
• Structured localization and testing processes work seamlessly with client’s Agile implementation
• Client able to fully outsource localization and testing process to CREDENTIAL